Welcome to Shoe Trend Sole’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, feel free to contact our customer service team at [email protected].

About Our Products

What types of shoes do you offer?
We specialize in fashionable footwear including Boat Shoes, Clogs, Heels, Sandals, Shoes, and Sneakers & Athletic Shoes. Our collection blends style with comfort for the fashion-forward individual.
Are your shoes true to size?
Yes, our shoes are designed to be true to size. However, if you’re between sizes or have specific fit concerns, we recommend sizing up. Remember, we offer a 15-day return policy if the fit isn’t perfect.
Do you offer wide-width shoes?
Currently, we focus on standard widths in our collection. We’re always expanding our offerings, so check back for updates on additional width options.

Ordering & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
How do I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to follow your shoes’ journey to your doorstep.
Can I change or cancel my order after placing it?
We process orders quickly to get your shoes to you as soon as possible. If you need to make changes, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered processing.

Shipping & Delivery

Where do you ship?
We proudly serve customers worldwide, with the exception of Asia and select remote areas. Our global network ensures your fashionable footwear arrives with care.
How long does shipping take?
After 1-2 business days for order processing, shipping times are:
– Standard Shipping (DHL/FedEx): 10-15 business days ($12.95)
– Free Shipping (EMS): 15-25 business days (free for orders over $50)
These are estimates and may vary based on destination and customs processing.
Do you offer express shipping?
Currently, we offer Standard and Free Shipping options. We’re constantly evaluating our services to better meet our customers’ needs.

Returns & Exchanges

What is your return policy?
We want every step with Shoe Trend Sole to be comfortable. If your shoes don’t fit perfectly or meet your expectations, you can return them within 15 days of receipt for a refund or exchange.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order details. We’ll guide you through the simple return process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item received was incorrect or defective. We recommend using a trackable shipping method for returns.

Still Have Questions?

Our customer service team is happy to help with any additional questions. Reach us at [email protected] or by mail at:

Shoe Trend Sole
3892 Stewart Street
Indianapolis, US 46268

Step into your next favorite pair today! Step in. Stand out.